I understand this is frustrating to have it work one way previously, and then change so that it does not. Google Cloud Print is a Beta service, and as such, is constantly having changes made to the service that have affected usage and reliability. Recently, they applied a significant security protocol update that essentially changed how their servers authenticated registered units. In order to make our printers fully compatible again, a firmware update would be required. You noted that this particular unit, along with several others, are not going to receive a firmware update.
I understand you are unable to print from your Chromebook and Android device via Google Cloud Print. Thank you for contacting Canon product support regarding the Google Cloud Print issues with the PIXMA MG6220. Navigate to the Google Cloud Print home page and follow the prompts for adding and connecting a Classic Printer.Įmail: additional support options: /support Power ON the computer and connect to the Internet.ģ. Connect your printer to your computer either wirelessly or with a USB cable. Accordingly, please follow these steps to set up your inkjet printer as a Classic Printer and continue using Google Cloud Print function:ġ. MG4220, MG5422, MG6220, MG8220, and MX892įirmware for the MG4220, MG5422, MG6220, MG8220, and MX892 inkjet printers cannot be upgraded to resolve this phenomenon. Firmware update instructions are available by clicking on your model number below. This phenomenon is due to a change in Google server's authentication method.įor the MG6320, MX522, MX722, and MX922 inkjet printers, a firmware upgrade has been developed to resolve the phenomenon. The phenomenon affects the Canon inkjet printers identified below and prevents customers from using them to print from Google Cloud Print™ and/or from registering them with Google Cloud Print. This will update the Product Advisory we released concerning this phenomenon on July 15, 2015. Fyi, this seems to be the final advisory for Google Cloud Print and affected Canon printers.
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